Refund and Return Policy

At erectamed.com, we are committed to providing you with high-quality products and exceptional service. We understand that on rare occasions, things may not go as planned. To ensure your satisfaction, we offer a fair and transparent return and refund policy.

Eligibility for Refunds
You may be eligible for a full or partial refund under the following circumstances:

Defective Products: If you receive a product that is damaged, defective, or expired upon arrival, you should return it within 7 working days of receiving your order. We kindly request you to provide proof of the defect, such as clear pictures or a short video, to expedite the refund process.

Incorrect Product: If you receive an incorrect product, please return the product within 7 working days of receiving your order. We will happily arrange for a replacement of the correct product or issue a full refund, depending on your preference.

Non-Refundable Items
Please note, we cannot accept returns or offer refunds for products that have been opened or used due to hygiene or safety issues.

Return Process
Contact Customer Support: To initiate a refund request, please contact our Customer Support Team within 24 hours after receiving the product. You can reach us by email at – [email protected].

Provide Order Information: Be prepared to provide your order number, name, and shipping address when contacting customer support.

Return Shipping: In some cases, depending on the reason for return, you may be responsible for covering the return shipping costs. We will clearly communicate this during the return authorization process.

Additional Information:
Shipping and handling fees are generally non-refundable. However, exceptions may be made in cases of defective or incorrect orders.

Cancellations

Order Cancellations: Orders can be canceled if they have not yet been processed for shipping. To cancel an order, contact our customer service team immediately at [email protected] with your order number.

Refund for Canceled Orders: If your order is successfully canceled before shipment, we will process a full refund to your original method of payment. Please allow 5-7 business days for the refund to appear in your account.

Contact Us
If you have any questions or require further assistance regarding our return and refund policy, please don’t hesitate to contact our Customer
Support Team at [email protected].